Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Receive applications for benefit payment
   • Receive applications for superannuation benefit payment and check accompanying documents to ensure information is complete and correct
   • Document and issue receipt according to organisational procedures
2. Identify and manage application errors
   • Identify errors and incomplete applications
   • Take appropriate action on incomplete or incorrect applications according to organisational requirements
   • Prepare applications for processing when required information is obtained
3. Process applications for benefit payments
   • Check applications against organisational procedures
   • Source additional information from member or employer as required
   • Calculate benefit to include additional fees, charges and/or other factors, using computer system
   • Check results of calculation to ensure accuracy of data or forward to appropriate staff for checking
   • Process application in accordance with conditions identified in organisational procedures
   • Issue benefit payment documentation and monies to members, Australian Taxation Office (ATO) and rollover funds, as required
4. Follow quality assurance procedures
   • Follow organisational procedures to ensure all work is completed accurately
   • Maintain member documentation in accordance with organisational requirements
   • Implement system and process checks, and identify any irregularities
   • Correct any irregularities or communicate to appropriate personnel

Performance Evidence

Evidence of the ability to:

receive and process benefit applications for payment

source and interpret information required to process benefits including documentation, taxation requirements and trust deeds

review benefit applications:

for omissions

to identify errors in benefit applications

to check and assess the integrity of information

complete benefit calculations, including fees and charges.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe key features of company policy, objectives and guidelines relating to processing superannuation rollover benefits

identify and describe components of a superannuation rollover benefits statement (RBS) and pay-as-you-go (PAYG) payment summary

describe the documentation requirements of benefit payments

outline procedures for calculating and processing benefits

describe how privacy legislation applies to processing superannuation rollover benefits

describe the organisation’s quality assurance practices.

---